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Our Return Policy is for 30 days. After 30 days we will not be able to offer you a refund or exchange.
To be eligible for a return: your item must be unused and in the same condition that you received it along with the original packaging, receipt, or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Please use a trackable shipping service or purchase shipping insurance. So you can guarantee that we will receive your returned item.
Please contact Customer Service at contact@emeraldlifestyle.shop if you have any concerns regarding your return or purchase and we will kindly assist you.
Exchanges
We only replace items if they are defective or damaged for the exact same item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary due to COVID-19 & Holiday shipping delays.
Send Customer Service an email at contact@emeraldlifestyle.shop and we will assist you with coordinating your return/exchange.